Find the right part of the tracking workflow, understand what a credit unlocks, and check what to do when a shipment result or a payment has not appeared yet.
I cannot find a shipment
Check the five-digit destination ZIP and broaden the delivery-date range. Try all available carriers and statuses before adding more filters. Your search covers the authorized inventory connected to TrackTake, so a shipment absent from that inventory will not appear.
A ZIP match uses the confirmed destination. A city in the last scan does not automatically make the record a destination match.
How credits and History work
A new successful unlock spends one credit and saves the full record to your account. Reopening that same record is free. You can revisit saved History even after workspace access expires.
Search and new unlocks require active workspace access. Each package includes 30 days of access, and unspent credits remain on your account.
My payment or credits are pending
Credits and top-ups are applied only after payment confirmation. A successful browser redirect alone is not a payment confirmation. Check your checkout receipt and account activity before attempting another purchase.
For an account or payment question, contact the site operator through the contact information supplied with your purchase. Do not post your password or payment details in a public message.
A carrier status looks old or incomplete
Review the last-snapshot timestamp and the fields actually supplied by the carrier connection. A missing estimate or an incomplete timeline can reflect limited source data. Carrier status and delivery estimates can change after import.
The Overview page shows service announcements published by the administrator. If you need to verify the latest live carrier state, check the shipment with its official carrier.